1. Our Commitment

We are working to improve the accessibility and usability of our website and strive to follow recognized accessibility practices, including the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium (W3C).

Our goal is to provide an online experience that is:

• Accessible using a keyboard when possible

• Compatible with commonly used screen readers and assistive technologies

• Easy to navigate

• Clearly organized and readable

• Available without relying solely on color to communicate information

• Designed with sufficient text contrast where reasonably possible

• Inclusive of alternative text for meaningful images when appropriate

• Accessible across commonly used desktop and mobile devices

Because our website is hosted and operated through Wix and may include third-party services, certain portions of the website may be controlled by or dependent upon technologies outside of our direct control.

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2. Accessibility Features

We strive to incorporate accessibility considerations throughout our website, including:

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Navigation

We aim to provide clear menus, headings, links, and page structures to help visitors navigate the website.

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Images

Where appropriate, we strive to provide alternative text or other descriptions for meaningful images.

Some decorative images may not contain alternative text because they do not communicate information necessary to understand or use the website.

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Forms

We strive to make forms understandable and usable, including forms used for:

• Online orders

• Contact requests

• Custom cake requests

• Delivery information

• Email subscriptions

• Other customer inquiries

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Color and Readability

We strive to use readable typography, clear visual organization, and sufficient contrast between text and backgrounds.

We do not intend for color alone to be the only way important information is communicated.

 

Keyboard and Assistive Technology

We strive to make important website functions usable through keyboard navigation and compatible with commonly used assistive technologies.

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3. Third-Party Content

Some portions of our website may rely on third-party platforms and services, including Wix, Wix Payments, Google Analytics, embedded content, payment functionality, maps, social media, or other services.

Although we strive to select and use accessible services, we cannot guarantee the accessibility of content or functionality controlled entirely by third parties.

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4. Product and Order Accessibility

We want customers to be able to access information about our products and complete orders as easily as possible.

If you experience difficulty accessing product information, submitting a custom cake request, placing an order, selecting pickup or delivery, or using another website feature because of an accessibility barrier, please contact us.

We will make reasonable efforts to assist you and, when possible, provide the information or service through an alternative method.

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5. Alternative Ways to Access Our Services

If you are unable to use a particular website feature, you may contact us for assistance.

Depending on your request, we may be able to provide assistance through:

• Email

• Phone

• An alternative ordering process

• An alternative method of receiving information

• Other reasonable accommodations based on the nature of your request

Our goal is to ensure that an accessibility barrier does not unnecessarily prevent you from learning about our products or doing business with us.

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6. Reporting an Accessibility Issue

If you encounter an accessibility problem or believe that a portion of our website is difficult to use because of an accessibility barrier, please let us know.

When contacting us, please provide as much of the following information as possible:

• The webpage or feature where the issue occurred

• A description of the accessibility problem

• The type of device you were using

• The browser you were using

• The assistive technology you were using, if applicable

• Your preferred method of contact

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You do not need to provide information about your disability in order to report an accessibility issue.

Accessibility Contact: Alaia's Cupcakery & Bakery
Email: 
Phone: 

We will review accessibility concerns and make reasonable efforts to address identified barriers.

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7. Ongoing Improvements

Accessibility is an ongoing effort. We periodically review our website and may make changes to improve accessibility, usability, navigation, content, and compatibility with assistive technologies.

Because technology, website content, third-party services, and accessibility standards can change, we cannot guarantee that every portion of the website will always be fully accessible to every person.

However, we are committed to identifying and addressing accessibility barriers when reasonably possible.

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8. Feedback

We welcome feedback that can help us improve the accessibility of our website.

If you have suggestions about how we can make our website or online ordering experience more accessible, please contact us using the information above.

Last Updated: August 28, 2026